Official winmr Document

winmr Privacy Policy

winmr takes seriously the responsibility of protecting every member's personal information. This policy clearly explains how your data is collected, used, stored and protected across every aspect of our services.

Updated: June 2025
256-bit SSL Protection
International Licensing
Bahasa Melayu & English

Data Protection Principles

winmr's Commitment to Your Privacy

Six core principles that shape how winmr handles your personal information responsibly.

Full Confidentiality

Your personal information will not be shared, sold or transferred to third parties without your explicit consent, except under circumstances required by law.

High-Level Encryption

All data transmitted through the winmr platform is protected using 256-bit SSL encryption technology, keeping your sensitive information secure during transmission.

Control Over Your Data

As a member, you have the right to access, correct or request deletion of your personal data at any time. We make this process straightforward through our direct support.

Secure Storage

The winmr database is stored on servers protected with strict access controls. Only authorised personnel are permitted to handle member account information.

Transparency of Use

winmr is committed to clearly informing you of every purpose for which your data is used. No data collection takes place outside the scope stated in this policy.

Standards Compliance

The winmr platform operates in accordance with internationally recognised privacy standards, aligned with our licensing requirements to ensure comprehensive protection for all members.

Update Notice: This Privacy Policy takes effect from June 2025. If there are material changes, winmr will notify members via their registered email or in-platform notification before those changes take effect.
Introduction

About This Privacy Policy

This Privacy Policy is published by winmr to explain the personal information management practices followed by our platform. When you register an account, use any of our services or browse the winmr website, you agree to the terms stated here.

This policy applies to all registered members, users without an account who browse our website, and any individual who interacts with winmr customer support services. We encourage you to read this document in full carefully.

winmr only accepts members aged 21 and above. We do not knowingly collect personal information from individuals below this age limit. If you suspect that a child's data is stored in our system, please contact customer support immediately.
Clause 1

Information We Collect

To provide complete services and meet international licensing requirements, winmr collects the following categories of information:

  • Personal identification information: Full name, date of birth, identification card number (MyKad), residential address and nationality.
  • Account information: Username, password (stored in encrypted form), email address and mobile phone number.
  • Financial information: E-wallet details (Touch 'n Go eWallet, Boost), DuitNow information, bank account number for withdrawal processing, and deposit and withdrawal transaction data.
  • Technical information: IP address, device type, operating system, web browser used, and session log data.
  • Behavioural information: Game records, betting history, game preferences and platform usage patterns.

Financial information is collected solely for the purpose of processing deposits and withdrawals. The minimum deposit is RM30 and the minimum withdrawal is RM50, with withdrawals processed within one hour. We do not store credit or debit card numbers directly in our database.

Clause 2

Purpose of Using Information

All information collected is used specifically for the following purposes only. winmr will not process your data for any other purpose without obtaining fresh consent from you:

  • To verify your identity during account registration and financial transaction processing, in line with winmr's international licensing requirements.
  • To process deposits using Touch 'n Go eWallet, DuitNow, FPX online banking, Boost or cryptocurrency (USDT, BTC, ETH), and to complete withdrawals within the stipulated timeframe.
  • To contact you regarding your account, transactions, bonus promotions or any relevant service information via email or the platform's messaging service.
  • To provide 24/7 customer support in Bahasa Melayu and English via live chat and email.
  • To prevent fraud, money laundering and unauthorised access to the platform.
  • To comply with legal requirements and reporting obligations set by international licensing authorities.
  • To improve the user experience based on analysis of usage patterns that do not directly identify individuals.
Clause 3

Sharing Information with Third Parties

winmr does not sell, rent or trade members' personal information to any outside party for marketing or commercial purposes. Information sharing only occurs in the following limited circumstances:

  • Payment service providers: Required transaction information is shared with legitimate payment processors such as e-wallet operators and banking networks, solely to complete your transaction.
  • Game software providers: Minimum session data is shared with authorised software developers to ensure games function correctly.
  • Regulatory bodies: Information is shared with licensing authorities when required by law or regulation.
  • Law enforcement: Information may be disclosed to authorities where there is a valid court order or legal requirement.

Every third party that receives winmr member data is bound by strict confidentiality agreements and is required to comply with data protection standards equivalent to our policy.

All third-party service providers involved with winmr data have undergone a security assessment process and are contractually bound not to use your data outside the permitted scope.
Clause 4

Cookies and Tracking Technologies

The winmr website uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions smoothly.

  • Essential cookies: Required for login session verification, account security and basic platform functions. These cookies cannot be disabled without affecting website functionality.
  • Performance cookies: Collect anonymous data on how users interact with the website to help us improve design and content.
  • Preference cookies: Store your chosen settings such as language, region and display preferences to make repeated use more convenient.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the usability of some functions within the winmr platform.

Clause 5

Data Security and Protection

winmr implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, modification, disclosure or destruction.

  • 256-bit SSL encryption for all communication between your device and winmr's servers.
  • Passwords are stored using cryptographic hashing methods that cannot be decrypted.
  • Role-based access controls that restrict internal staff to only the data needed for their duties.
  • Continuous security monitoring and regular penetration testing to identify and address system vulnerabilities.
  • Regular data backups to ensure service continuity and recovery from unexpected disruptions.

Although winmr works hard to protect your information, no digital security system can guarantee absolute protection. We encourage you to also take personal protective measures, such as using a strong password and not sharing your account login details.

Clause 6

Your Rights Over Personal Information

As a winmr member, you have clear rights regarding the personal information you provide to us. These rights can be exercised at any time by contacting our customer support team:

  • Right of access: You have the right to request a copy of the personal information we hold about you.
  • Right of correction: If the information we hold is inaccurate or outdated, you have the right to request an immediate correction.
  • Right to erasure: In certain circumstances, you may request the deletion of your personal information from our systems, subject to legal data retention requirements.
  • Right to restriction of processing: You may ask us to limit how we process your data while a dispute or review is ongoing.
  • Right to data portability: You have the right to receive your personal data in a machine-readable format to facilitate transfer to another platform.
  • Right to object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact the winmr customer support team via live chat or email. We will process each request within a reasonable timeframe and keep you updated on its progress.

Clause 7

Data Retention Period

winmr retains your personal information for as long as your account is active or as long as necessary to provide our services. After account closure, we may continue to retain certain information for the period required by law or licensing regulations.

Financial and transaction records are kept for the minimum period set by our international licensing authorities. Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.

Clause 8

Changes to This Privacy Policy

winmr reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or evolving industry standards.

When material changes occur, we will notify members via their registered email or through a clear notification on the winmr platform at least 14 days before the changes take effect. Continued use of the winmr platform after such notice is considered acceptance of the updated terms.

We encourage you to review this page periodically. The most recent update date is always displayed at the top of this document.

Contact Us

Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how winmr handles your personal information, please contact our support team through the following channels:

  • 24/7 Live Chat: Available directly on the winmr platform in Malay and English.
  • Email: [email protected]

Our team is ready to assist and will respond to every privacy-related enquiry promptly through our 24/7 support.

FAQ

Questions About winmr Privacy

Answers to the questions our members ask most often about data protection.

No. winmr never sells, rents or trades members' personal information to any outside party for commercial purposes. Your information is only shared with service providers directly involved in platform operations, such as payment processors, and only to the extent necessary to complete your transaction.

All financial transactions are processed using 256-bit SSL encryption. winmr does not store credit or debit card numbers directly. For payment methods such as Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and cryptocurrency (USDT, BTC, ETH), the information stored is the minimum required to process deposits from RM30 and withdrawals from RM50.

Yes, you have the right to request account closure and deletion of your personal data at any time by contacting winmr customer support via live chat or email at [email protected]. Please note that some financial records may need to be retained for the minimum period required by licensing requirements and applicable law.

In the event of a security breach involving members' personal data, winmr will immediately take action to contain and investigate the incident. Affected members will be notified promptly via their registered email. We also continuously review and strengthen our security protocols to reduce the risk of such incidents.

You can update certain personal information directly through the account panel after logging in to winmr. For changes that require identity verification, such as mobile phone number or identification card details, please contact our 24/7 customer support via live chat or email at [email protected]. Our team is ready to assist in Bahasa Melayu and English.

As a platform operating under international licensing, winmr's server infrastructure may be located outside Malaysia. However, all cross-border data transfers are carried out with security controls that match or exceed local standards, and are subject to strict confidentiality agreements with the infrastructure providers involved.

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